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Full Job description
Job Title – Manager – Service Delivery
Job Location– Mohali
Shift Timing – General Shift
Experience– 5-10 yrs
“Education Requirements” – Bachelors degree/Masters or equivalent experience required
Should have experience in Recruitment Industry .
Responsibilities:
• Responsible for complete Project Life Cycle right from the Receiving & understanding Requirement
• Responsible for Project Deployment with gained Client Satisfaction – Team Development & Motivation.
• Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue
• People management -Talent Acquisition, Onboarding, career development.
• Responsible for the operational vision and execution of all client relationship requirements
• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
• Managing finances and budgets.
Service Delivery Manager Requirements:
• A Bachelor’s degree in a Business-related field.
• Experience in customer service, leadership, and staffing Services may be advantageous.
• Strong customer service, project management, and quality control skills.
• Good resource planning skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.
• Frequent travelling