Login to Apply
Job Type: Full Time
Experience: 2+ years
Skill Set: Customer Relationship Management, Business Analysis, Account Management, Customer Success
Job Details:
1. The main point of contact for existing clients
2. Configure product for clients
3. Streamline clients business processes
4. Understand clients pain points and translate them to product requirements
5. Deliver responsive support to client queries and challenges
6. Help customers plan and understand the best ways to utilize the product based on the customer’s business needs or business plans
7. Develop customer relationships that promote retention and loyalty
8. Collaborate closely with team members to support renewals and create expansion opportunities
9. Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support
10. Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements troubleshoot technical issues raised by customers, and build new features for the product
11. Maintain the confidentiality of all Certa’s customer data to which you are granted access. Any suspected compromises of Certa’s proprietary data or customer data must be reported to Management immediately
Requirements:
1. Associate or Bachelor’s degree in Engineering or Science
2. Preferably worked on software development previously (coding experience)
3. Self-learning and an attitude of curiosity
4. Comfortable in a fast-moving dynamic environment
5. Hands-on, get it done attitude
6. Independent operator
7. 2+ years experience in leading customer-facing organizations
8. Proven track record of working in a customer-facing role
9. Have, or be willing to learn, basic technical skills to confidently discuss technical terms
10. Experience working with, and managing, stakeholders and customers
11. A high level of accuracy and attention to detail is required
12. Excellent communication and interpersonal skills
13. Willingness to work with complex, multi-divisional, multi-geographical customers
14. Ability to create structure in ambiguous situations and design effective processes