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Responsibilities and Duties:
- Processing orders and managing from start to finish update the same in portals.
- Make calls professionally to provide information about customer orders ,products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Knowing our products inside and out so that agent can answer questions.
- Provide accurate, valid and complete information by using the right methods/too.
Required Skill Set:
- Should have computer Knowledge and Excel.
- Have good command over English and Hindi Language.
- Good communication.
- Customer focus.
- Should have good convincing power.
- Should be presentable.
- Should be able to work with team.
- Daily report to team leader.