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Operation Support Executive required for a US Based online education company in coding education for Kids.
Roles & Responsibility:
- The role will require you to work along with US & Indian parents and students, delievering a great experience in relation to services and courses offered
- Work as parent /teacher representative, who is excited and confident to help parents and teachers in resolving their queries on the online platform
- Manage along with teachers in class allocation, scheduling and rescheduling of classroom sessions with backend team
- Manage and categories parents concerns, and create systems with the support of platform integration team to resolve them on a larger scale.
Manage and trouble shoot day to day operations issue and contribute to team effort by accomplishing results as needed - Manage internal and external communication with stakeholders via phone and email and maintain a record for the same for the managements review.
- Create detailed weekly, fortnightly and monthly reports on parents concerns and create trackers from start to end to manage and resolve all concerns.
- Working hours shall be 9:00 PM-5:30 AM (IST). Sunday to Friday, Saturday to be a weekly off
- Candidate must have fluent business English communication
- Candidate must be strong on ethics, confident and customer service oriented
- Candidate must have functional and technical knowledge of communication system
- Candidate must be patient, empathetic and passionately communicative.
Salary offered:
- 3 lakh to 3.5 lakh per annum INR 25,000-30,000 per Month
- The company want candidate to work remotely from their home, must have their own laptop and internet connection.
- Female Candidates preferred