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Experience- 0- 6 Years
Qualification- Graduate/Master Degree
Working Days and Office Timing- 6 days / 9am to 6pm
Roles and Responsibility:
- Cold call people using a given phone directory to sell products or solicit donations
- Answer incoming calls from prospective customers
- Use scripts to provide information about products features, prices etc. and present their benefits
- Ask pertinent questions to understand the customers requirements
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs
- Record the customers personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the companys reputation
- Go the extra mile to meet sales quota and facilitate future sales
- Keep records of calls and sales and record useful information
Requirements and Skills-
- Proven experience as telemarketer or similar sales/customer service role
- Proven track record of successfully meeting sales quotas preferably over the phone
- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Excellent communication and presentation skills
- Proficient in English
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Patient and able to handle customer rejection
- High school diploma; BSc/Ba is a plus