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Job Description:
- Handling customer queries on brand website chat
- Handling customer engagements on social media platforms
- Calling customers to capture their feedback on buying experience and product usage
- Coordinating with warehouse operations team for customer order fulfillment issues
- Responding to customer queries on customer care email / mobile number
Preferred Qualifications:
- 3-4 years of relevant experience in a D2C Company.
- Excellent interpersonal and written and oral communication skills.
- Ability to listen and active problem-solving skills
- Ability to handle pressure